Frequently Asked Questions

Your guide to shopping the best in music and gear

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy for instruments and electronics?

We offer a 30-day return policy for most items. Products must be in their original packaging and condition. Please note that software and certain hygiene-related items like in-ear monitors are non-returnable once opened.

Do you offer international shipping?

Yes, uMusic Shop ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.

Are the products sold on uMusic Shop authentic?

Absolutely. We are authorized dealers for every brand we carry, ensuring all instruments, vinyl, and merchandise are 100% authentic and backed by manufacturer warranties.

How can I track my shipment?

Once your order has been processed, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.